Using Copilot in Customer Service
As a customer service agent, you handle complex requests every day. Microsoft Copilot helps resolve issues faster by providing real-time AI assistance, analyzing customer inquiries, and delivering quick, personalized responses. Download the infographic to see all the benefits Copilot offers, and contact GROUP OLIVER to discuss how AI can optimize your service team.
How does Microsoft Copilot assist customer service teams?
Microsoft Copilot is embedded directly into agent desktops, enabling customer service teams to find answers quickly and collaborate more effectively. It helps improve employee experience by assisting with tasks such as process optimization, communication logging, and identifying root causes of issues.
What impact does Microsoft Copilot have on customer satisfaction?
Microsoft Copilot can improve customer satisfaction by providing real-time AI assistance for faster issue resolution, generating personalized email responses, and analyzing customer feedback. This leads to lower resolution times, increased agent productivity, and ultimately higher customer satisfaction rates.
What are the key performance indicators affected by Microsoft Copilot?
Microsoft Copilot can impact several key KPIs, including the number of calls handled by agents, issue resolution time, first call resolution rates, and service quality scores. By improving self-service options, it also helps reduce the number of calls made to agents.
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